Returns and Exchange

We want you to be completely satisfied with your Ubtan and skincare products. If for any reason you are not, we offer a hassle-free return and exchange policy to ensure you have a positive shopping experience.

Return Policy

Eligibility

  • Time Frame: Items can be returned within 10 days of delivery.
  • Condition: Items must be unopened, unused, and in their original condition with all original packaging and seals intact.
  • Non-Returnable Items: Certain items are non-returnable, including opened skincare products, custom or personalized items, and gift cards.

How to Initiate a Return

  1. Contact Us: Email our customer service team at tanviprity8@gmail.com  with your order number and reason for the return.
  2. Receive Authorization: We will send you a return authorization number and detailed instructions.
  3. Ship the Item: Pack the item securely and include the return authorization number inside the package. Ship the package to the address provided in the return instructions.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Label Provided: We can provide a prepaid shipping label, and the cost will be deducted from your refund.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchange Policy

Eligibility

  • Time Frame: Items can be exchanged within 10 days of delivery.
  • Condition: Items must be unopened, unused, and in their original condition with all original packaging and seals intact.

How to Initiate an Exchange

  1. Contact Us: Email our customer service team at tanviprity8@gmail.com with your order number, the item you wish to exchange, and the new item you would like to receive.
  2. Receive Authorization: We will send you an exchange authorization number and detailed instructions.
  3. Ship the Item: Pack the item securely and include the exchange authorization number inside the package. Ship the package to the address provided in the exchange instructions.

Exchange Shipping Costs

  • Customer Responsibility: Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defect or error on our part.
  • Label Provided: We can provide a prepaid shipping label for the exchange, and the cost will be billed to you.

Processing Exchanges

Once we receive your item for exchange, we will inspect it and process the exchange within 3-5 business days. We will send you an email with the tracking information for your new item once it has shipped.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of receiving your order at tanviprity8@gmail.com. We will arrange for the return of the defective or incorrect item and ensure that you receive a replacement or a full refund, including all shipping costs.

Contact Us

For any questions or assistance with returns and exchanges, please contact our customer service team:

Thank you for shopping with us and for choosing our Ubtan and skincare products for your beauty regimen!

Scroll to Top